How to recover emails after shift deleting them in Outlook

If you use Outlook and work with an Microsoft Exchange or any other LDAP server, this information might be useful to you. You might have recovered emails from your deleted items folder and later realized that you needed them. Microsoft Exchange gives users the ability to recover their deleted emails if the retention is set right on the server. Retention means, the server can still maintain messages that you have deleted in its database even after you delete them from your deleted items folder.

However, recovery of deleted items through retention is possible for items deleted from deleted items folder only. If you shift + delete a message, it does not go to your deleted items folder, it gets permanently deleted. This article shows you how to recover your 'permanently deleted' email messages, that you deleted using shift delete.

 Follow these steps to recover emails that you deleted by pressing shift + delete :

- Log on to the users workstation as local administrator

- Run the registry editor, by click on Start -> Run -> "regedit" and hit enter


- Make a backup of the key by right clicking the key and choosing export, then save the export file as somefilename.reg

- Right click on the key and choose "New DWORD Value"

- Right click the newly created DWORD and choose rename, call it DumpsterAlwaysOn

- Right click again and choose modify and give it a value of 1

- Log on as the user, Open Outlook, hightlight the Inbox or the folder where the message was deleted, then click on Tools -> Recover deleted items, and you will see your shift deleted message in retention

Hope this has been informative and helpful to you. If you have any other comments, or if you have done this another way, please do let us know .

Spot On

Hi, Spot on, been trying to work out how to do this for ages. Excellent solution as I use categorisation to prioritise my work in Outlook and would have lost the lot otherwise! Thanks

Thanks for posting - worked

Thanks for posting - worked perfectly!

This applies to PST files as well

This "retention recovery" actually works with PST files as well, not just Exchange server or LDAP


Brilliant - saved me a lot of work. Thanks